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Privacy Policy

1. Introduction

Robalo Services (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.robaloservices.com or interact with us in connection with our real estate, renovation, and marketing services.

2. Data Controller

Robalo Services
5, Rue de la Gare, Schifflange 3839, Luxembourg
Email: contact@robaloservices.com

For the purposes of the EU General Data Protection Regulation (GDPR), Robalo Services is the data controller of your personal information.

3. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identification and contact data: name, phone number, email address, and postal address.

  • Property and service information: property details, budgets, project preferences, and requests.

  • Communication data: emails, forms, WhatsApp messages, or calls exchanged with us.

  • Website usage data: IP address, browser type, pages visited, time spent on site (through analytics and cookies).

  • Marketing data: newsletter subscriptions, feedback, and communication preferences.

4. How We Collect Data

Your personal data is collected when:

  • You submit a contact form, request a valuation, or book a property visit.

  • You communicate with us via phone, email, or social media.

  • You browse our website (automatically through cookies and analytics tools).

  • You engage in our real estate, renovation, or marketing services.

5. Purpose and Legal Basis for Processing

We process your personal data to:

  • Provide services you request (real estate brokerage, renovation, marketing). (Legal basis: contract performance)

  • Respond to your inquiries and communicate about projects. (Legitimate interest)

  • Send updates and marketing materials if you have opted in. (Consent)

  • Improve our website and services through analytics. (Legitimate interest)

  • Comply with legal obligations (e.g., accounting, taxation). (Legal obligation)

6. Sharing of Personal Data

We may share your data only when necessary with:

  • Trusted service providers (IT, hosting, analytics, CRM, or payment processors).

  • Business partners involved in your project (e.g., architects, photographers, or advertising partners).

  • Authorities if required by law or legal proceedings.

We do not sell or rent personal data to third parties.

7. International Transfers

If personal data is transferred outside the EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses or equivalent protections).

8. Cookies and Analytics

Our website uses cookies to improve performance and user experience.
You can accept or decline cookies through your browser settings. For more information, see our Cookie Policy.

9. Data Retention

We retain your data only as long as necessary for the purpose collected:

  • Customer data: duration of the business relationship + up to 10 years (legal retention).

  • Marketing data: until consent is withdrawn.

  • Analytics data: anonymised after analysis.

10. Your Rights under GDPR

You have the following rights:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time.
    To exercise your rights, contact contact@robaloservices.com.
    We respond within one month in accordance with GDPR.

11. Data Security

We apply technical and organisational measures to protect your data from loss, misuse, or unauthorised access, including encrypted communications and secure hosting within the EU.

12. Third-Party Links

Our website may contain links to external sites (e.g., partner agencies, social networks). We are not responsible for their privacy practices. Please review their respective policies.

13. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date. Continued use of our site means you accept the updated terms.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:
Robalo Services
5, Rue de la Gare, Schifflange 3839, Luxembourg
Email: contact@robaloservices.com

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